Marketplace Guideline

Social Marketplace Guidelines to Avoid Fraud and Scams

To ensure a safe and trustworthy marketplace experience, follow these guidelines when buying or selling on a social marketplace.

1. Buyer and Seller Verification

✔ Always verify the identity of the person you are dealing with before making a transaction.
✔ Use marketplace features that show verified accounts or reviews.
✔ Be cautious of newly created accounts with little to no transaction history.

2. Secure Payments

✔ Avoid sending money via wire transfers, cryptocurrency, or gift cards—these are often used by scammers.
✔ Use secure and traceable payment methods such as PayPal, credit/debit cards, or marketplace-approved payment systems.
✔ Never share your banking details or passwords with anyone.

3. Product Listings & Transparency

✔ Ensure all product descriptions are accurate, with clear photos and honest condition details.
✔ Beware of deals that seem “too good to be true,” as they often indicate a scam.
✔ Sellers should avoid using stock photos—authentic product images are recommended.

4. Meet in Safe Locations

✔ When meeting in person, choose public and well-lit locations such as police stations or shopping malls.
✔ Avoid meeting in secluded places or at your home.
✔ Bring a friend or inform someone of your location when meeting a buyer or seller.

5. Beware of Phishing & Fake Links

✔ Do not click on suspicious links sent by buyers or sellers.
✔ Scammers may use fake websites that look like legitimate marketplaces to steal your information.
✔ Verify links by checking the official marketplace domain before logging in or entering any details.

6. Handling Refunds & Returns

✔ Sellers should clearly state their return and refund policies upfront.
✔ Buyers should confirm refund policies before purchasing to avoid disputes.
✔ Always document transactions and communications in case of disputes.

7. Avoid Overpayments & Check Fraud

✔ If a buyer overpays and asks for a refund of the extra amount, this is likely a scam.
✔ Do not accept personal checks from unknown buyers, as they can be fake.

8. Report Suspicious Activity

✔ If you encounter suspicious listings, scams, or fraud, report them to the marketplace platform immediately.
✔ Block and avoid users who pressure you to make quick decisions or use unofficial payment methods.

Following these guidelines will help create a safer and more reliable marketplace for everyone. Stay cautious, verify before transacting, and report any fraudulent activity to protect yourself and others.